Nahla

CRM Cerdas, Terstruktur & Ringkas

Privacy Policy

Last updated: November 10, 2026

These Terms of Service (“Terms”) explain the rules for using Nahla CRM (the “Service”), which is provided by Dika Karya Tech (“we”, “us”, or “our”). By signing up for, accessing, or using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

1. Key Terms

  • Customer: the business or individual who signs up for and uses the Service.
  • User: anyone the Customer gives access to its account, such as staff or team members.
  • Contact: a Customer’s own customer or prospect who communicates through the Service.
  • Customer Content: all data, messages, files, and information that the Customer and its Contacts upload, send, or store through the Service.
  • Third-Party Channels: services we do not control that connect to the Service, such as Meta’s WhatsApp Business Platform, Instagram, and Telegram.

2. Eligibility and Your Account

  • You must be at least 18 years old and have the authority to agree to these Terms for yourself or for the business you represent.
  • The information you give when you sign up must be accurate and complete, and you must keep it up to date.
  • You are responsible for keeping your login details secret and for everything that happens under your account, including the actions of Users you invite.
  • Tell us right away if you think someone has accessed your account without permission.

3. The Service

Nahla CRM is cloud-based software for managing prospects and customer conversations, including conversations through WhatsApp and other connected channels. We may add, change, or remove features from time to time. If a change has a significant impact, we will let you know by email or through a notice in the Service.

4. Free Trial

  • New accounts get a free trial of 14 days.
  • You are not charged for the Service during the trial. [Explain whether a payment card is required at sign-up.]
  • When the trial ends, you need to choose a paid plan to keep using the Service. [Explain what happens to the account and its data if the Customer does not subscribe, for example, access is limited or stopped.]
  • If you try to get around the trial limits, for example by creating many accounts, we may suspend your access.

5. Plans, Prices, and Payment

  • Current plans and prices are shown on our pricing page or in a written quote from us. [List the plans, billing cycles, and currency.]
  • Fees are charged in advance for the billing cycle you choose and do not include applicable taxes, unless we say otherwise.
  • If a payment is late or fails, we may limit or suspend your access.
  • We may change our prices by giving you written notice in advance. The new price applies from your next billing cycle.
  • Third parties may charge their own fees, such as Meta’s WhatsApp conversation or message fees. These are separate from our fees and are your responsibility.
  • [State your refund policy, or state that payments are non-refundable.]

6. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

  • send spam, unauthorized bulk messages, or messages that are deceptive, misleading, threatening, or abusive;
  • message Contacts who have not agreed to receive messages (opt-in) or who have asked you to stop (opt-out);
  • upload or send content that is illegal or that violates intellectual property rights or the personal rights of others;
  • spread malware or harmful code, or interfere with the security, integrity, or performance of the Service;
  • try to access accounts, data, or systems that do not belong to you;
  • reverse engineer, decompile, or copy the Service, except where the law allows it;
  • resell, rent, or provide the Service to others without our written permission;
  • go beyond reasonable usage or the technical limits we set, or try to bypass those limits;
  • use the Service in a way that the policies of a connected Third-Party Channel forbid.

7. WhatsApp and Third-Party Channels

  • The Service connects to Third-Party Channels. Your use of those channels is also covered by the terms and policies of their providers, including the WhatsApp Business and Meta policies. You are responsible for following them.
  • You are responsible for getting valid opt-in from your Contacts, making sure your message templates meet the channel provider’s requirements, and respecting opt-out requests.
  • A channel provider may restrict, suspend, or disable your account, phone number, or ability to send messages. We do not control these decisions and are not responsible for their effects, including outages, service changes, or fee changes made by a third party.
  • Third-Party Channels may change at any time, and we may not be told in advance.

8. Data and Privacy

  • Ownership: Customer Content stays yours. You give us a limited license to store, process, and display it only to provide and secure the Service.
  • Roles: for Contact data, you act as the Personal Data Controller and we act as the Personal Data Processor, as explained in our Privacy Policy.
  • Your responsibilities: you must have a valid legal basis (including consent where needed) to process Contact data, inform your Contacts, and meet your own duties under Law No. 27 of 2022 on Personal Data Protection and other applicable laws.
  • Retention and export: we keep data for the periods set out in the Privacy Policy and in your retention settings. You are responsible for exporting any data you need before your account is closed or the retention period ends.

9. AI Features

If you turn on a bot or AI assistant feature, the parts of a conversation needed for that feature may be processed by a third-party AI provider, as described in our Privacy Policy. AI output can be wrong, incomplete, or out of context. You are responsible for reviewing and supervising how it is used, and you should not rely on it alone for decisions that could have a legal, financial, or health impact on a person.

10. Intellectual Property

  • The Service, including its software, design, brand, and documentation, belongs to us or our licensors and is protected by law.
  • While these Terms apply, we give you a limited, non-exclusive, non-transferable, and revocable right to use the Service under these Terms.
  • If you give us suggestions, feedback, or ideas about the Service, we may use them freely without owing you anything.

11. Availability and Support

We work to keep the Service available, but we do not promise that it will always run without interruptions or errors. Planned or emergency maintenance, infrastructure problems, or problems with Third-Party Channels can affect availability. Support is available through [support channel and service hours]. [State an uptime SLA if you have one, or delete this sentence.]

12. Suspension and Termination

  • You can stop using the Service and close your account at any time.
  • We may suspend or end your access, giving notice where possible, if you break these Terms, do not pay, create a security or legal risk for the Service or for others, or if a Third-Party Channel provider requires us to.
  • After termination, your right to use the Service ends. Your data is handled according to the retention periods in the Privacy Policy and is then deleted or anonymized.
  • Parts of these Terms that are meant to continue after termination (including intellectual property, disclaimers, limits on liability, indemnity, and dispute resolution) stay in effect.

13. Disclaimer of Warranties

To the extent the law allows, the Service is provided “as is” and “as available”. We make no warranties, express or implied, including fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted or error-free.

14. Limitation of Liability

  • To the extent the law allows, we are not liable for indirect, incidental, special, or consequential losses, including lost profits, revenue, business opportunities, or data.
  • Our total liability for all claims arising from or related to the Service is limited to the amount you paid us in the [12] months before the event that led to the claim.
  • These limits do not apply to liability that cannot be excluded or limited by law.

15. Indemnity

You agree to protect us from, and to cover us for, claims, demands, and costs (including reasonable legal fees) brought by third parties, including Contacts and Third-Party Channel providers, that arise from your Customer Content, from use of the Service by you or your Users that breaks these Terms, from a violation of law, or from a violation of someone else’s rights.

16. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Indonesia. We will first try to settle any dispute through good-faith discussion. If we cannot agree within [30] days after one party gives the other written notice of the dispute, it will be resolved by [the District Court of … / the arbitration institution …].

17. Changes to These Terms

We may update these Terms from time to time. If a change is significant, we will tell you by email or through a notice in the Service, and we will update the “Last updated” date above. If you keep using the Service after a change takes effect, you are treated as having accepted it.

18. General

  • Entire agreement: these Terms, together with the Privacy Policy and any written quote that applies, are the full agreement between us about the Service.
  • Severability: if any part of these Terms is found to be invalid or unenforceable, the rest stays in effect.
  • No waiver: if we do not enforce a part of these Terms, that does not mean we give up our right to enforce it later.
  • Transfer: you may not transfer your rights or duties under these Terms without our written consent. We may transfer these Terms in connection with a merger, acquisition, or sale of assets.
  • Events beyond our control: neither of us is responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, power or network outages, government actions, or failures of third-party services.
  • Language: if these Terms are translated, the Indonesian version applies if the two versions differ.

19. Contact Us

Dika Karya Tech
Email: debipraharadika@gmail.com
Website: https://dikakaryatech.com